Courtesy System
This is the communication system that we use in our office. We use it with each other to make a more pleasant work environment. And, we will be using it with you.
We have found that it is much easier to be happy when we are pleasant, kind and careful, when we deal with each other.
We would like you to try to use the same system in your dealings with us. It decreases stress, so we are both happier.
If you have any questions about the system just ask.
- Speak very politely using a person’s name ‑ ‘please’ & ‘thank-you’ as a minimum.
- When you talk about a person who is not present, speak as if they are listening to your conversation.
- If you have a problem with someone, talk about the problem only with them, and in private.
- Apologize & make restitution if someone is upset by your actions.
- Greet and farewell everyone by name.
- Blame a system not a person.
- Tell the truth!
- Use positive conversation.
